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    • Features
      • Application Monitoring
        • Application Performance Overview
        • Transactions List
        • Transaction Detail View
        • Services
        • Environments
        • HTTP Status Codes
        • Release Tracking
        • Add Marker to Charts
        • Customizable Alerts
        • External HTTP Service Monitoring
        • Page Cache Hit Rates
      • Timeline Profiler
        • Traces Overview
        • Timeline Profiler
        • Timeline Summary
        • Flame Graph View
        • Detect Bottlenecks
        • Find Traces
        • Tracepoints
        • Aggregated Traces
        • Compare Traces
        • Automatic Instrumentation
        • Instrument Functions from UI
        • Distributed Tracing
        • SQL Anonymizing
        • Profiling Spaces
        • Trace Sharing
      • Callgraph Profiler
        • Introduction
        • Namespaces and Packages
        • Argument Capturing
        • Folded Calls
      • Trigger Profiling
        • From the Browser
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        • From a Shell
        • For Ajax Requests
      • Fixing Issues
        • Error Tracking
        • Slow SQL Query Log
        • Deprecations
        • PHP Warnings / Notices
        • Observations
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        • History View
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        • Get the API Key
        • Debian/Ubuntu
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        • Linux From a Tarball
        • Docker
        • AWS Elastic Beanstalk
        • bref
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        • Heroku
        • Digitalocean App Platform
        • tideways-daemon Amazon Machine Image (AMI)
        • MacOS and Homebrew
        • Beta Testing
      • Configuration
        • Configure Via PHP.ini
        • Configure Using Apache Virtual Hosts
        • Configure Using NGINX Virtual Hosts
        • Release Tracking
        • Error Tracking
        • Services
        • Environments
        • Transactions
        • Servers
        • Filter Sensitive Data From Traces and Errors
        • Instrument CLI Scripts
        • Maintenance Events
        • Sampling
        • Slow SQL Logging
        • Tracepoints
        • Weekly Reports
        • Notifications
        • Response Time Targets
        • Distributed Tracing
        • Warnings / Notices / Deprecations
        • Custom Instrumentation
        • Crawler Detection
      • Upgrading
        • Upgrading Debian/Ubuntu
        • Upgrading Linux From Tarball
        • Upgrading RedHat/Centos
        • Package Hosting Migration from AWS S3 to Cloudsmith
        • Update From PHP Extension v4 to v5
        • Upgrade To Tideways CLI 0.4
      • Troubleshooting
        • No Data Transmitted? Troubleshooting Checklist
        • Daemon Disabled By Tideways Backend
        • Debugging Segfaults In PHP
        • How To Install Tideways On My Custom PHP Installation
        • SELinux Enabled
        • Uncaught Error Call To Undefined Function tideways_enable()
        • Undefined Symbol php_json_encode Startup Error
        • Using Tideways With Enabled PHP open_basedir
        • tideways/profiler Composer Package is abandoned
    • Reference
      • REST API
        • Authentication Scopes Rate Limiting
        • Performance Metrics API
        • Traces API
        • Issues API
        • History API
        • Users API
        • CLI / Trigger Trace API
        • Hosting Partner API
      • Browser Extension
        • Chrome Extension
      • Concepts
        • What do these metrics and numbers mean?
        • Organizations and Projects
        • Percentiles
        • What is "Unaccounted Wait"
        • Profiler
          • Callgraph Profiler
            • Self-time vs Total-time
          • Timeline Profiler
            • Events
            • Timespans
      • Command Line Interface
        • Overview
        • tideways run
        • tideways event create
        • tideways tracepoint create
        • Settings
      • Observations
        • Opcache Enabled
        • Default Socket Timeout
        • display_errors is enabled
        • Default max_execution_time
        • Low Opcache Interned Strings Storage
        • Opcache Cache Keys running low
        • Opcache Memory running low
        • open_basedir is enabled
        • Page Cache Hit Rate is low
        • PHP version is not recent
        • Realpath Cache capacity is running low
        • Xdebug is active
        • Compiler Optimized Functions
        • Time spent Autoloading
        • Time spent Compiling
        • Shopware
          • Admin Worker enabled
      • PHP Extension
        • API Overview
        • Callgraph And Timeline
        • Custom Metadata
        • Custom Timespans
        • Detecting Service Name
        • Detecting Transaction Names
        • Ignore Transactions
        • Logging Errors And Detecting Exceptions
        • Profiling Programmatically In PHP Code
        • The Server Timings API
        • Timeline Event Marker
        • Trigger Callgraph When Function Method Called
        • Recording Page Cache Hits and Misses
        • Custom Tags
        • References Between Traces
        • Supported Frameworks and Databases
        • IDE Stubs
      • Daemon
        • Configuration Reference
        • Multiple Environments On Same Server
        • Running The Daemon On A Dedicated Host
        • Log Anonymizer Parsing Errors
      • Proxy
        • Setting Up Tideways Collection Proxy
        • TLS Troubleshooting
      • FAQ
        • "default" Transaction explained
        • What Data From My Application Exactly Is Tideways Collecting
      • Alerting & Notification Rules
        • Transaction Failure Rates
        • Missing Data Transmission
      • Integrations
        • Triggering Traces
          • Triggering Traces with ChecklyHQ
          • Triggering Traces with Postman
          • Triggering Traces with Locust
        • Sending Notifications
          • Notifications
          • E-Mail
          • Slack
          • Microsoft Teams
          • Checkly
          • Opsgenie
          • PagerDuty
          • Statsd
          • Webhook
          • Splunk OnCall (VictorOps)
        • Source Code Integrations
          • VSCode, PhpStorm
        • Frameworks
          • Drupal 7
          • Laravel Queues
          • Laravel Octane
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        • Project Sizes
        • Switch Floating License
        • Request-based Pricing
        • Legacy Plans
      • GDPR Compliance
      • Users and Access Control
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        • Azure Active Directory
        • GitHub
      • Two-Factor Authentication
      • Partner Accounts
Documentation Current
  • Academy
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    • Current
  • Documentation
  • Troubleshooting

Troubleshooting

In this section, you’ll find all that you need regarding troubleshooting Tideways.

  • No data transmitted? A troubleshooting checklist to go through

  • "Daemon disabled by Tideways backend" in logfiles?

  • PHP open_basedir enabled? Read this page

  • Is SELinux enabled? Read this page

Still need help? Email [email protected]
Do you have questions or have feedback about this documentation page? Please let us know at [email protected].
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