Request-Based Pricing and Upgrade Policy

If you have a request-based pricing plan, then you should know some important information about what happens when you exceed the request limit.

A request-based pricing plan has an organization-wide limit of requests across all projects that have a request-based license. You might have a plan that has both request-based and fixed-price licenses for different projects.

Once a day we check if all projects with request-based licenses exceed the organization wide limit of monthly requests.

When the limit is reached, we send all admins of the organization a notification and increment a counter for consecutive months of exceeding the limit.

In the first two months, nothing will when you exceed the limit, except those notification emails.

After the second month, Tideways will schedule an automatic upgrade to the next matching request tier of your current plan. This automatic update will adjust or even stop itself when the request count goes back to the previous level in the 7 days before the scheduled upgrade date.

You can see the request limit and the current requests of all projects in the billing details screen of the organization and in the license screen of each project.