Users, Teams and Access Control
Tideways provides two ways to manage access to your organization’s application monitoring data:
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By default, your organization allows access to every project for all members.
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For more fine‑grained access control, you can create multiple teams inside an organization and assign different users and projects to them.
Once you have created your first team, the access control mode will switch from "Access for all members" to "Team‑based access control".
Inviting New Users
The first step to share and collaborate on monitoring and profiling data with colleagues is to invite them to your organization. This functionality is only available to administrators of the organization.
On the bottom-left menu of the Tideways screen, click Settings. Then choose Users.
The following screen will be shown:
If you manage multiple organizations, you can switch between them using the top-left dropdown.
You can perform the following operations here:
- Invite New Users to Your Organization
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To invite a new user, enter their email address, select their role in the organization and click Invite.
By default, new invites will receive the "User" role. You can find details for each role in a dedicated section below and change their permissions during the invite process, and later on.
Invited users get an email with the subject:
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You were invited to monitor "AcmeCorp" performance with Tideways
+ Invited users are sent a confirmation link in the email, allowing them to create their own Tideways account and see your organization’s data.
If the "teams" feature is disabled, the user can directly see all projects in your organization. When inviting users into a team‑based access organization, you can select the team to invite the user to during the invitation.
- Resend Activations
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To do this, press Resend Activation next to a user who has been invited but has not yet confirmed their invitation.
- Remove Users
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Click Remove to remove a user from this organization.
User Roles Explained
There are three different user roles in Tideways, which have different capabilities inside an organization. These are:
- User
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The user role allows a member to view projects, monitoring data, errors, alerts and traces. It is the default role that you should assign to developers, system administrators, external reviewers, and non‑technical users.
Users with this role cannot modify the organization and cannot see billing information. They can see a limited number of details about other users in the organization.
- Privileged
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The privileged role has the same access as the user role and is allowed to modify some project settings, manage integrations and invite other people to the organization with the "User" role.
- Admin
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The admin role has read and write access to all settings of the organization and its projects. This role can see and modify subscription and billing information, create new projects, delete them, or change their license.
- Notifications‑only
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In addition to users with Tideways accounts, there are "Notifications‑only" users. These cannot log into Tideways and exist purely as targets for Notifications. Use them when an address should receive alerts without an associated user account or access to the UI.
Managing Invitations
Users can manage their invitations to organizations from the "Invitations" screen in the user settings. An invitation can be accepted, after which the user has access to the organization or rejected when the user does not wish to have access to the organization.
Both open and past invitations are shown in the invitation settings screen.
A denied invitation can be resend a maximum of three times before Tideways prevents further invitations to organizations for which an invitation was declined.