Transfer Ownership of Subscription from Partner to Customer

If you are a customer that started out with a subscription through one of our hosting partners that are reselling Tideways licenses, then there are cases where you want to transfer the ownership of the subscription to your own organization:

  • you want to upgrade to plans and services that the hosting partner does not support

  • you are switching the hosting platform or want to add projects from multiple platforms.

Pre-Conditions:

  • The hosting partner must promote your user account to have the "Administrator" role.

  • The organization must be a non-legacy plan.

To initiate an ownership transfer go to the "Billing" settings subscreen of the organization:

billing initiate ownership transfer

This starts the regular checkout process as if the subscription was still in trial.

Still need help? Email [email protected]